FAQ

What to Expect

Here’s all you need to know, but if we missed something, get in touch.

Are you pet friendly?

We love dogs, especially Piper, our resident Goldendoodle – master of ceremonies and official greeter! MISSING welcomes one well-behaved dog for an additional $75 to help us do a little extra cleaning and sanitizing. If you do bring your pup with you, we request you do not leave them alone in your shelter and keep them on a leash outside.

Can we have a campfire?

Each Shelter comes with an outdoor fire pit with a grill top for cooking. You’ll love the smell of cedar burning! Fire starters are provided and fire pits pre-loaded with cedar. Please note that burn bans may occasionally prevent our ability to allow campfires, however we have a gas grill that may be used at all times. We ask only that you be safe and smart – don't burn anything other than the wood we provide, and never leave a fire unattended.

How does cooking and dining work?

We think cooking yourself dinner over a campfire is a crucial and fun part of the MISSING experience. Plus, we make it super easy by providing a fully-stocked fire pit (with fire starters) a grill top and grilling tools at every shelter. We recommend bringing aluminum foil (or a cast iron skillet if you want to get fancy) and plates. Some people bring lighter fluid to help move things along, but that’s up to you! We'd recommend making a stop at a grocery store prior to driving out (HEB 15 minutes away), or if you'd rather dine out, there are some great restaurants nearby in Liberty Hill or Marble Falls (See below). In the event of a burn ban we have a gas grill.

What should we bring?

  • We recommend you have your favorite music and movies available for offline playback (Alexa will be able to connect via bluetooth in your unit)
  • Sun Screen
  • Bug spray
  • Closed toe shoes suitable for rocky terrain
  • Aluminum foil/ metal pan for grilling
  • Plates

Where do we park?

Each Shelter has one parking spot right outside. If y’all have more than one vehicle, you are welcome to use the main parking lot. 

Can we stay next to our friends?

We’ll do our best to accommodate friend requests, but availability and shelter type may limit our options. Give us a heads up as soon as possible, preferably while you're booking, and we’ll see what we can do! The order of the shelters is as follows: Yoku, Sabi, Vagary, Morii, Habibi, Rame.

Are children allowed?

All of our shelters are designed for and allow only 2 adults. As much as we love them, we unfortunately do not allow kids under the age of 12 to provide a serene and tranquil experience for all.

What time is check-in and check-out?

Check-in is 3pm and check-out is 11am to allow our cleaners time to do their thing.

Do all rooms have bathrooms, showers and AC?

Yes, yes and yes! Each shelter has its own private bathroom and shower as well as air conditioning and heating. We wouldn't do that to you!

Are there snakes, spiders and jackalope?

Well, sort of... Do keep in mind that a huge part of your experience at MISSING is being fully immersed in nature, and that means graciously sharing space with the animals' natural habitats. The property backs up to the beautiful balcones canyonlands wildlife refuge with nearly 50,000 glorious green acres, so the wildlife we tend to see are more in the variety of deer, turkey, fox and other small critters. We truly don’t see the "bad guys" all that often. (No matter what we try, we just can't get rent checks out of them, and the eviction process is tough!)

Are the dip pools heated?

We think it would be a good idea too. We're working on it, but unfortunately not at this time.

Is there a pool?

Each shelter has a small, personal plunge pool to cool off during those hot Texas months while enjoying the views. 

Are there hiking and biking trails on site?

We have several trails on the MISSING property, so comfortable closed toed shoes are a must. Feel free to bring your mountain bikes. Some of our trails are dirt or gravel access roads, while others are walking paths that wind through the woods. New trails are in the works, so you can experience our epic views and hidden gems.

How far is the nearest grocery store?

The closest grocery store is h-e-b, 15 minutes away, in the town of Marble Falls. If coming from Austin, we suggest stopping somewhere along the way.

What are some dining options in the area?

Liberty Hill and Marble Falls specialize in local, authentic, small town fare about 15-30 minutes down the road. We also provide a full guide of all onsite and offsite activities that will be sent just prior to your stay. These are a few spots we absolutely love:

main street social (15 minute drive): Located in the quaint town of Liberty Hill, you'll find the newest edition. It's a collaborative large space with four restaurants, a central bar and huge outdoor area.

hell or high water
(15 minute drive): Located in the quaint town of Liberty Hill, here you can enjoy live music on the patio with brewpub food that will surprise you (in the best way). Bonus: local beer is brewed onsite.

dahlia cafe
(15 minute drive): With a huge patio and outdoor seating area under live oaks, the home cooked food and occasional live music make for a great experience. 

agape coffee & bbq
(15 minute drive): Stop by this childhood home turned coffee shop turned BBQ restaurant, and you won't be disappointed. It's truly got something for everyone, including a patio and huge yard for the kids. Plus, if you absolutely have to get some work done, this is the best place to do it.

bluebonnet
(15 minute drive): A time-tested institution serving up homemade pies and great breakfast since 1929 in Marble Falls. Need we say more?

the spot at wakepoint
(30 minute drive): For a lakeside experience, you can't do better than “The Spot.” Live music, drinks, food trucks, boat fuel, and even wakeboarding lessons from a pro. We suggest sunsets on the upper deck while watching boats dart under the bridge. 

What's your cancellation policy?

If guest cancels up to 30 days before check-in, a full refund will be given. After that, guest can cancel up to 7 days before check-in and get a 50% refund on the nightly rate for the entire stay.Guest may also get a full refund if room is cancelled within 48 hours of booking as long as the cancellation is at least 14 days before check-in.

What are the differences between shelter types?

Our accommodations range from geodesic domes to modern cabins and villas. Please see our full breakdown on the Shelters page. We have four domes and two villas. 

Do you have electric car chargers?

A Tesla charging station is available for guest use in the parking area. We ask that you limit your time and share nicely with other electric compadres staying at MISSING.

What should we do during our stay?

ONSITE:
Relax via forest bathing, yoga or a campfire. Have a ride on the tree swings. Cook a romantic dinner and dine on your private deck at sunset. Curl up with a book and cocoon yourself in a hammock or on the swinging chairs under our "Living Room" live oaks. Can't decide what you want to do? Just ask us! We are happy to help curate your experience.

OFFSITE:
Backroads Hill Country Drive: We highly suggest taking a drive down the beautiful, winding 328 rural road, perfect for adventurous cars and motorcycles, as it curls along Cow Creek's limestone bluffs.
Lake + Boating: See the Lake Section
Hiking: Try the miles of trails at the balcones nature preserve trailhead, just down the road.

Wineries & Breweries
Flat Creek Winery • marble falls • 20 min drive 
Torr Na Lochs Vineyard • burnet • 30 min drive 
Bear King Brewery • marble falls • 20 min drive 

How far are you from the lake?

MISSING is centrally located around the beautiful, crystal clear Highland Lakes of Hill Country, with the closest access to the property just 10 minutes away. We recommend exploring the towns of Kingsland, Granite Shoals, Marble Falls and Spicewood.

camp creek - Closest Access (10 minute drive): A rather secluded sandy beach great for a picnic and dip with a water level dependent boat ramp. $5 entry for adults.
wakepoint’s “the point” (30 minute drive): A local spot with live music, food trucks, boat fuel, and even wakeboarding lessons from a pro. We’d suggest sunsets on the upper deck while watching boats darting under the bridge.
lake marble falls - (20 minute drive) With well manicured lawns this spot
lake travis - A popular spot and the closest to Austin 
lake lbj - The largest lake and (40 minute drive) 

Can I meet Matthew McConaughey?

Yeah, about that... Mr. McConaughey, we’d love to have you out for a weekend (on us!) if you could set aside some time from the movie biz. It'll be more than alright. Alright? Alright.

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A full list of our Policies, Terms & Conditions are available here.