FAQ

Are you pet friendly?

We love dogs, especially Piper, our resident Goldendoodle – master of ceremonies and official greeter! MISSING welcomes up to two well-behaved dogs for an additional $75, to help us do a little extra cleaning and sanitizing. If you do bring your pup(s) with you, we request you do not leave them alone in your shelter and keep them on a leash outside.

Can we have a campfire?

Each Shelter comes with an outdoor fire pit with a grill top for cooking, as well as, an electric Blackstone griddle. You’ll love the smell of a campfire! Fire starters are provided and we ask that you bring your own firewood. Please note, burn bans and local weather may occasionally prevent our ability to allow campfires, however your Blackstone griddle may be used at any time. We ask only that you be safe and smart and never leave a fire unattended!

How does cooking and dining work?

We provide electric Blackstone griddles at every unit. If you want to create a more authentic camping experience, try cooking over your campfire! We think cooking dinner over a campfire is a crucial and fun part of the MISSING experience! Plus, we provide fire starters, a grill top and grilling tools at each shelter. We recommend bringing firewood and aluminum foil (or a cast iron skillet if you want to get fancy...). Some people bring lighter fluid to help move things along, but that’s up to you! We'd recommend making a stop at a grocery store prior to driving out (HEB 15 minutes away), or if you'd rather dine out, there are some great restaurants nearby in Liberty Hill or Marble Falls (See below). In the event of a burn ban, the Blackstone griddles are available. 

What should we bring?

  • We recommend you have your favorite music and movies available for offline playback
  • Sun screen and bug spray
  • Ice and an ice chest
  • Closed toe shoes suitable for rocky terrain
  • Firewood
  • Aluminum foil/ metal pan for grilling over the firepit
  • Head lamp/ flashlight

Where do we park?

Each Shelter has one parking spot right outside. If y’all have more than one vehicle, you are welcome to use the main parking lot. 

Can we stay next to our friends?

We’ll do our best to accommodate friend requests, but availability and shelter type may limit our options. Give us a heads up as soon as possible, preferably while you're booking, and we’ll see what we can do! The order of the shelters is as follows: Yoku Villa, Sol Domes - Sabi, Vagary, Morii, Habibi, and our Rame Villa. Our other group of domes that are near each other are the Luna Domes- they are in the following order: Axia, Nova, Trouvay and Ukiyo.

Are children allowed?

We do allow one child at our Villas: Zephyr, Rame and Yoku, as well as our largest dome, Ukiyo.  Ukiyo has two queen beds (one in the loft area), Zephyr has a toddler day bed and/or couch and while Rame and Yoku do not have an extra sleeping area, we do allow children in the accommodations. Unfortunately we do not allow children in our Sol and Luna domes.

What time is check-in and check-out?

Check-in starts at 3pm, but you can arrive at any time. Check-out is 11am to allow our cleaners time to do their thing.
When available, we may be able to provide
Early Check-In or Late Check-Out (+/- 1.5 hours) for $65.

Do all rooms have bathrooms, showers and AC?

Yes, yes and yes! Each shelter has its own private bathroom and shower, as well as air conditioning and heating. We wouldn't do that to you!

Are there snakes, spiders and jackalope?

Well, sort of... Do keep in mind that a huge part of your experience at MISSING is being fully immersed in nature, and that means graciously sharing space with the animals' natural habitats. The property backs up to the beautiful balcones canyonlands wildlife refuge with nearly 50,000 glorious green acres, so the wildlife we tend to see are more in the variety of deer, turkey, fox and other small critters. We truly don’t see the "bad guys" all that often. (No matter what we try, we just can't get rent checks out of them, and the eviction process is tough!)

Are the dip pools heated?

Our Zephyr Villa, as well as our Luna and Ukiyo Domes have mini hot tubs! If you want to make sure you are booking a shelter with a hot tub, please look for “Hot Tub” in the title of the shelter. All other shelters have dip pools.
In the summer if you prefer a dip pool to a hot tub, the hot tubs can be converted to dip pools, please just let us know! Unfortunately it doesn’t go the other way with the plunge pools.

Is there a pool?

Some of our shelters have a small, personal plunge pool to cool off during those hot Texas months… while our newest phase, including Zephyr, Luna Domes and Ukiyo have mini hot tubs. 

Are there hiking and biking trails on site?

We have several trails on the MISSING property, so comfortable, closed toed shoes are a must. Feel free to bring your mountain bikes. Some of our trails are dirt or gravel access roads, while others are walking paths that wind through the woods. New trails are in the works, so you can experience our epic views and hidden gems.

How far is the nearest grocery store?

The closest grocery store is h-e-b, 15 minutes away, in the town of Marble Falls. If coming from Austin, we suggest stopping at H-E-B in Leander along the way to get some provisions for the trip!

What are some dining options in the area?

A full onsite and offsite guide will be provided via a link text to you prior to your stay. In the meantime, here is a sneak peak...
Liberty Hill and Marble Falls specialize in local, authentic, small town fare about 15-30 minutes down the road. We also provide a full guide of all onsite and offsite activities that will be sent just prior to your stay. These are a few spots we absolutely love:

main street social (15 minute drive): Located in the quaint town of Liberty Hill, you'll find the newest edition. It's a collaborative large space with four restaurants, a central bar and huge outdoor area.

hell or high water
(15 minute drive): Located in the quaint town of Liberty Hill, here you can enjoy live music on the patio with brewpub food that will surprise you (in the best way). Bonus: local beer is brewed onsite.

dahlia cafe
(15 minute drive): With a huge patio and outdoor seating area under live oaks, the home cooked food and occasional live music make for a great experience. 

agape coffee & bbq
(15 minute drive): Stop by this childhood home turned coffee shop turned BBQ restaurant, and you won't be disappointed. It's truly got something for everyone, including a patio and huge yard for the kids. Plus, if you absolutely have to get some work done, this is the best place to do it.

ginger & spice (15 minute drive): A sleepy Thai/Sushi hangout with yummy Sake and awesome service.

bluebonnet
(15 minute drive): A time-tested institution serving up homemade pies and great breakfast since 1929 in Marble Falls. Need we say more?

the spot at wakepoint
(30 minute drive): For a lakeside experience, you can't do better than “The Spot.” Live music, drinks, food trucks, boat fuel, and even wakeboarding lessons from a pro. We suggest sunsets on the upper deck while watching boats dart under the bridge. 

What's your cancellation policy?

If guest cancels up to 30 days before check-in, a refund will be given. After that, guest can cancel up to 14 days before check-in and get a 50% refund on the nightly rate for the stay (in both instances, refund will be minus credit card fees). We’re a small business and cancellations really impact us, so we appreciate your understanding.

Do you offer gift certificates?

Yes! We've made this convenient to choose the amount which you'd like to gift towards a stay. We've partnered with GiftUp where your gift certificate may even be emailed at a scheduled time, or printed and provided at a later time. You'll find everything needed on our gift page.

What are the differences between shelter types?

Our accommodations range from geodesic domes to modern cabins and villas. Please see our full breakdown on the Shelters page.
We have eight domes and three villas:
- Zephyr is our largest villa with 1 king bed (sleeps 2 adults and 1 child - Toddler day bed and/or sofa available for children)
- Yoku and Rame are our smaller villas each with 1 queen bed (sleeps 2 adults - You may bring a child, however, no separate bed is provided)
- Ukiyo is our oversized dome with a loft (sleeps 2 adults and 2 children)
- All Luna and Sol Domes each have one queen bed (sleeps 2 adults)

Do you have electric car chargers?

A Tesla charging station is available for guest use in the parking area. We ask that you limit your time and share nicely with other electric compadres staying at MISSING.

What should we do during our stay?

A full onsite and offsite guide will be provided via a link text to you prior to your stay. In the meantime, here is a sneak peak...
ONSITE:

Relax via forest bathing, yoga or start up a campfire. Cook a romantic dinner and dine on your private deck at sunset. Curl up with a book and cocoon yourself in a hammock or on the swinging chairs under our "Living Room" live oaks. Hike around and find some hidden gems along the trails or explore the meditation labyrinth after you’ve had a chance to meditate to clear your mind.

OFFSITE:
Backroads Hill Country Drive: We highly suggest taking a drive down the beautiful, winding 328 rural road, perfect for adventurous cars and motorcycles, as it curls along Cow Creek's limestone bluffs.
Lake + Boating: See the Lake Section
Hiking: Try the miles of trails at the balcones nature preserve trailhead, just down the road.

Wineries & Breweries
Flat Creek Winery • marble falls • 20 min drive 
Torr Na Lochs Vineyard • burnet • 30 min drive 
Bear King Brewery • marble falls • 20 min drive 

Do you offer any discounts or promo codes?

From time to time we may offer discounts to those who have signed up to our mailing list. Also Follow us on instagram as we may offer special promotions to our followers.
To our active military and veterans we offer a 10% discount. Please send a photo of your military ID to info@missinghotel.com and we’ll send you the discount code for booking!

Do you have availability for the Eclipse in 2024?

We're fortunate to be in the full path of totality for the Eclipse on April 8, 2024 and very dark with the Milky Way regularly visible. We have several shelters available! 
Come stay with us for this once in a lifetime event. You will have a separate area designated outdoors on the property and will be completely secluded. We are in the path of totality and only 14 seconds short of the longest duration of the Eclipse! This experience will undoubtedly be one you will never forget! We have received hundreds of requests for bookings.

Please be aware that special terms apply to the following dates:April 5th-9th     
4 Night minimumNon-Refundable and Non-cancellable.
To book your room, please choose April 5th-9th on the calendar!

Do you charge the full amount at the time of booking?

We charge 50% of your stay at the time of booking and the remaining 50% within 14 days of your stay. If you are coming to stay with us in less than 14 days, the entire balance of your stay will be charged. 

How far are you from the lake?

MISSING is centrally located around the beautiful, crystal clear Highland Lakes of Hill Country, with the closest access to the property just 10 minutes away. We recommend exploring the towns of Kingsland, Marble Falls and Spicewood.

camp creek - Closest Access (10 minute drive): A rather secluded sandy beach great for a picnic and dip with a water level dependent boat ramp. $5 entry for adults.
wakepoint’s “the point” (30 minute drive): A local spot with live music, food trucks, boat fuel, and even wakeboarding lessons from a pro. We’d suggest sunsets on the upper deck while watching boats darting under the bridge.
lake marble falls - (20 minute drive) With well manicured lawns this spot
lake travis - A popular spot and the closest to Austin 
lake lbj - The largest lake and (40 minute drive) 

A full list of our Policies, Terms & Conditions are available here.

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